General conditions

Subject

These general conditions govern the reservation and rental of holiday accommodation offered on the website http://www.welchomeaway.com, which belongs to Welc'Home Away (hereinafter referred to as "the owner").

Reservation

2.1 Reservation procedure: To make a reservation, the user must complete the reservation form available on the website. The reservation will be confirmed by sending a confirmation email from the Owner.

2.2 Payments: The reservation will require a payment of 50% of the total rental amount as a deposit. The balance must be paid 15 days before the arrival date. Payments can be made by credit card, Amex, Paypal, Transfer.

2.3 Cancellation policy: Cancellations must be notified in writing to reservation@welchomeaway.com.

The refund conditions are as follows:

Cancellations more than 30 days in advance: 100% refund of the deposit.

Cancellation less than 15 days in advance: no refund.

Arrival and departure

3.1 Check-in: The check-in time for the accommodation is from 16:00 on the day of arrival. If the guest plans to arrive outside these hours, he/she must notify us in advance.

3.2 Check-out: The check-out time is set before 10:00 on the day of departure. A late check-out without prior agreement may incur additional charges.

Occupancy

4.1 Number of occupants: The accommodation can only be occupied by the number of people specified in the reservation. No additional guests are allowed without the prior agreement of the owner.

4.2. Rules of coexistence: Guests must respect the rules of coexistence and civic behavior, avoiding disturbing neighbors. No parties or events are allowed without prior authorization.

Use of the accommodation

5.1 Responsibility: Guests are required to keep the accommodation in good condition and to immediately report any damage or malfunction.

5.2 Prohibitions: Smoking is prohibited inside the accommodation, as well as any illegal or dangerous activity.

Services included

6.1. The rent includes water, electricity, gas, sheets, towels and final cleaning, unless otherwise indicated in the reservation.

6.2. The accommodation is equipped with Wifi, television, electrical and household appliances necessary for the smooth running of the stay.

Owner's liability

7.1 The host is not responsible for any damage or loss suffered by guests during their stay, unless they are directly attributable to the negligence of the host.

7.2. In the event of force majeure (fire, flood, etc.) preventing the use of the accommodation, the owner undertakes to reimburse the full amount paid by the guests.

Data protection

In accordance with the General Data Protection Regulation (GDPR), we inform you that the personal data provided will be processed by Welc'Home Away for the purpose of managing your reservation and your stay. For more information, please consult our Privacy Policy.